Delivery & Returns

UK DELIVERY

FREE Standard UK Delivery over £50 (2-5 working days)

£3 Standard UK Delivery under £50 (2-5 working days)

£6 Express Next Day Delivery (1 working day)*

*If ordered before 3pm. Excludes Sunday and Monday delivery.


EU DELIVERY

£5 Standard Delivery (2-5 working days)


REST OF WORLD

£10 Standard Delivery (5-10 working days)


CUSTOMS AND DUTIES

Please note that recipients outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase.

 

RETURNS (14 day policy)

We hope that you are happy with your purchase but in the event that it's not quite right, please send us an email at hello@houseofpetite.com to create a returns number for your order and we'll be happy to help.

Please note you will need to cover the cost of postage for returns but if the product is faulty we will refund the postage to you. Please ensure you get a proof of postage.

All returns should be sent back to us within 14 days in original condition, unworn, undamaged with the tags attached. Returns that are damaged, soiled or returned without original labels may not be accepted.

Please allow 7-14 working days for your return to be processed. All returns will be credited back to the original form of payment.

In the interests of hygiene we do not offer refunds or exchanges on pierced jewellery, hosiery, underwear or swimwear, unless they are of unsatisfactory quality or unfit for purpose.

 

EXCHANGES

If you would like to exchange an item, just get in touch with us (hello@houseofpetite.com) and we’ll be happy to send out the new item upon receiving the original.